MAINTENANCE PROCEDURES

MAINTENANCE REQUESTS

To ensure your apartment remains safe, clean, and fully functional, it’s essential to report any maintenance issues promptly as they arise.

Please report issues such as:

  • Leaking faucets, clogged drains, or running toilets

  • Broken appliances (e.g., refrigerator, microwave, stove)

  • Electrical problems (e.g., outlets not working, flickering lights)

  • Heating or cooling issues

  • Pest concerns

  • Damaged or missing furniture

  • Damaged or broken kitchenware items

  • Wi-Fi issues

  • Broken locks, windows, or doors

  • Smoke detectors not working or battery alerts

  • Water damage or mold concerns

  • Any safety hazard, including exposed wires or unstable fixtures

If you're unsure whether something qualifies, it’s better to report it so we can assess the situation. Our goal is to maintain a comfortable and safe living environment for all students. To submit a maintenance request, go online and navigate to the maintenance request form by Clicking Here

If it is an emergency and it occurs during regular business hours, please go directly to the leasing office to report the issue. If it is after hours, call the Marylander Leasing Office at (410) 235-7829 and press 3. Then notify ACEE by sending an email or WeChat message to the Housing Manager: Mr. Eric Cornelius | eric.cornelius@aceeglobal.com | WeChat: EricCee 

WHAT IS CLASSIFIED AS A MAINTENANCE EMERGENCY?

Maintenance emergencies pose an immediate risk to health, life, property, or the environment. This includes:

  • Major active water leaks that can flood the apartment (e.g., broken pipes or water that will not turn off)

  • Plumbing/Sewage backups that overflow from sinks, toilets, or bathtubs.

  • Broken refrigerator – is not cold

  • Broken air conditioner in extreme heat (over 80 degrees outside)

  • Broken heating in extreme cold (below 50 degrees outside)

  • No power in the entire apartment when there is no scheduled outage

  • No hot water in the whole apartment when there isn't a planned outage

  • Broken window when you live on the 1st or 2nd floors

  • Broken entry door – you can't secure or lock the door

  • Clogged toilets that you are not able to successfully unclog through plunging

  • Active/consistent gas leaks. If you turn your stove/oven on and the pilot does not ignite, you will smell gas. This does NOT mean there is a gas leak. Ensure the unit is turned off, then submit a maintenance request. A device on the ceiling near the kitchen detects smoke and natural gas (picture below). This device will alarm if there is an active gas leak or too much smoke in your apartment. Never remove or cover this device. It is there for your health and safety.

WHAT IS NOT A MAINTENANCE EMERGENCY?

Maintenance issues can be very inconvenient. However, these inconveniences are not considered emergencies. This includes (but is not limited to):

  • Dripping sink or tub faucets

  • Broken stove

  • Slow-draining sinks or tubs (you are expected to try and unclog these yourself. Make sure you have a plunger.)

  • Broken light bulbs. You are expected to change these yourself unless it is a ceiling light.

  • Broken interior doors or cabinets

  • Broken window coverings

  • Pest control services are provided every Thursday. As a preventative measure, Ms. Crowder will also have this service performed randomly, even if you do not submit a request.

AVOIDING PESTS/BUGS

Pests are attracted to food, water, and clutter. Your best chance of preventing pests is to keep the entire apartment, especially the kitchen, clean from all food debris, standing water, and open food containers. Remove trash promptly. Do not leave items such as boxes, clothes, and papers to clutter the apartment. Do not leave standing or unused water in the sinks, bathtub, or basins/buckets. If you have leaking water faucets or pipes in the bathroom or kitchen, or holes/cracks in walls, submit a maintenance request because the issue needs to be addressed immediately.

WATER SYSTEM MAINTENANCE

Once a month, the building maintenance team will shut the water off from 9:00 AM to 4:00 PM to perform necessary plumbing inspections, repairs, and general maintenance. The purpose of this is to ensure that all systems are adequately maintained and to reduce the frequency of water shut-offs for repairs. MAKE SURE YOU ARE PREPARED. Have bottled water on hand in case you need it. Calendars of the scheduled shut-off days are in the leasing office on the first floor, or you can Click Here to view all events occurring in the building.